Warranty is for products sold in the USA only. For International Warranty information, please contact your local Distributor.
What is the VHT warranty policy?
A warranty begins when you purchase an item from a dealer, either from a store or online. The user is responsible for all freight charges with any warranty repair or exchange.
Warranty Periods:Special Series Amplifiers: 5 Years (Tubes - 90 Days, Speakers - 1 Year)
Classic, Lead and Standard Series: 1 Year (Tubes - 90 Days)
Where can I send a warranty card?Our products do not require that you register for warranty service. However, most of our warranties do require that you keep a copy of your original sales receipt. Please make sure to keep all relevant paperwork in a safe place.
How do I obtain warranty service?
Please email us with the item number of your instrument, your original sales receipt and a short description of the issue with the product to [email protected].
Each amplifier is warranted to the original Purchaser to be free from defects in material and workmanship. This warranty is only valid with an original sales receipt from an authorized VHT dealer. This warranty is non transferable. For warranty service please return the product to the original place of purchase, or to a local authorized VHT dealership. The manufacturer, at its option, will either repair or replace the defective product. All replacements are subject to item availability. If any product is deemed not defective, the manufacturer shall so advise the Purchaser and shall dispose of said product in accordance with the Purchaser’s instructions and at the Purchaser’s cost.
This warranty shall not apply to wearable parts. These items include, but are not limited to, knobs, feet and handles. This warranty shall not apply if the product has, at any time, been misused or damaged as a result of neglect, abuse, improper handling or storage, unauthorized repair or modification, accident or causes external to the product, such as, but not limited to, excessive heat or humidity.
The Purchaser is responsible for all shipping costs associated with the warranty service. The manufacturer’s sole and exclusive maximum liability for any claim by the Purchaser, shall not exceed the wholesale value for the product. In no event shall the manufacturer be liable for any indirect, incidental, collateral, exemplary, or consequential damages or losses arising out of the Purchaser’s purchase of the product. The above limitation may not apply in some states.